Terms of Use｜Little Help Agency LLC

Article 1 (Definitions)

The terms used in this Agreement shall have the meanings set forth in the following items:

"Agreement" means these "Terms of Service."
"Company" means Little Help Agency LLC.
"Service" means the software service provided by the Company that integrates LINE Official Accounts with the CRM, marketing, sales, and customer service functions of HubSpot and other platforms (including any service after a change to its name or content, regardless of the reason for such change), and the AI agent service provided using the "Gemini Enterprise Agent Platform" provided by Google LLC.
"Website" means the website operated by the Company in relation to the Service (https://www.lumo.cx).
"Associated Services" means the LINE Official Account service and the HubSpot, Shopify, and Klaviyo CRM services that are integrated with the Service.
"Prospective User" means a person who wishes to enter into the Contract with the Company and use the Service.
"User" means a person who has entered into the Contract with the Company and uses the Service.
"User Registration Information" means the information registered, added, or changed on the Service by a Prospective User or User.
"Contract" means the contract established when the User agrees to this Agreement, under which the Company grants the User permission to use the Service.

Article 2 (Notification)

Whenever the Company determines it necessary to provide the User with notices regarding the Service, the Company will do so from time to time by posting on the Website, by e-mail, in writing, or, where such means are impracticable, by any other method the Company deems appropriate.
The notices referred to in the preceding paragraph shall be deemed to have reached all Users at the time of transmission in the case of e-mail or written notices, or at the time the content of the notice is posted on the Website in the case of posting on the Website.

Article 3 (Scope of Application)

The purpose of this Agreement is to set forth the terms and conditions for the provision of the Service and the rights and obligations between the Company and the User regarding the use of the Service. This Agreement applies to all aspects of the relationship between the Company and the User concerning the use of the Service, and the User shall use the Service in accordance with the provisions of this Agreement.
To use the Service, the User shall agree to this Agreement in advance and then apply for use of the Service and complete user registration. By applying to use the Service, the User is deemed to have agreed to this Agreement and to all related terms, notices, and other conditions.
If the Company separately establishes rules, contracts, memoranda, or similar documents regarding the Service (hereinafter referred to as the "Rules, etc."), they shall also be deemed part of this Agreement. However, where the content of such Rules, etc. pertains to matters provided for in this Agreement, the Rules, etc. shall take precedence over this Agreement.

Article 4 (User Registration)

A Prospective User shall agree to this Agreement and complete user registration when applying to use the Service. As stipulated in Article 3, Paragraph 2, a Prospective User who has applied to use the Service is deemed to have accepted this Agreement and all related terms and notices in their entirety without modification.
The User shall apply to use the Service by signing and sealing the application form, clicking the consent box, or other similar means. Upon the Company's approval of the user registration, the Contract in accordance with the provisions of this Agreement shall be established between the User and the Company at the time the Company notifies the User of the commencement of the Service or at the time the User begins using the Service, whichever occurs first.
In any of the following cases, the Company may decline to enter into the Contract referred to in the preceding paragraph, and the Prospective User may neither object to such decision nor request disclosure of the reasons for it:
1. Where the User has previously been subject to any measure for violating this Agreement or the Contract;
2. Where all or part of the information provided to the Company contains falsehoods, errors, or omissions; or
3. Where the Company otherwise determines that the registration is inappropriate.
If there is any change to the registered information, the User shall promptly complete the procedures for changing the registered information by the method prescribed by the Company.

Article 5 (Service Content)

The User may use the Service only during the effective period of the Contract, to the extent not in violation of the Contract, and in accordance with the methods prescribed by the Company.
The Service is available 24 hours a day, 365 days a year, except in the cases separately provided for in this Agreement.
The User shall, at the User's own responsibility and expense, prepare the environment necessary for using the Service, including a LINE Official Account, a HubSpot license, a Shopify license, a Klaviyo license, hardware, software, an internet connection, and security measures.
The User agrees in advance that data entered into the AI agent service may be provided to Google LLC via the Gemini Enterprise Agent Platform, and shall use the AI agent service at the User's own responsibility.

Article 6 (Contract Period)

The effective period of the Contract shall be one month (or one year in the case of an annual contract) from the date the Contract is established. However, unless either party notifies the other party of its intention to terminate the Contract in writing or by the method prescribed by the Company no later than 30 days before the expiration of the effective period, the contract period shall be automatically extended for another month (or one year in the case of an annual contract) under the same terms and conditions, and the same shall apply thereafter.
The proviso of the preceding paragraph shall also apply where the User wishes to modify the Contract (including, but not limited to, downgrades).

Article 7 (Usage Fees)

The usage fees for the Service shall be the amounts stated in the price list on the Website.
The User shall pay the usage fees referred to in the preceding paragraph by the end of the month preceding the month of use, and any additional message fees around the 10th day of the following month, to the financial institution account designated by the Company (or by automatic debit in the case of credit card payment). Bank transfer fees and other costs required for payment shall be borne by the User.
The Company shall not refund any amount of the usage fees paid to the Company in accordance with Paragraph 2 of this Article after the establishment of the Contract, including fees for the unexpired portion of the effective period, even if the Contract is terminated during the contract period.
If the Company changes the usage fees, the Company shall notify the User in accordance with the method prescribed by the Company.
If the User delays payment of the usage fees under this Article or any other monetary obligation under the Contract, the User shall, at that point, forfeit the benefit of time with respect to the entire outstanding balance of the usage fees payable through the end of the contract period set forth in Article 6 of this Agreement, excluding amounts already paid, and shall pay late payment charges at the rate of 14.6% per annum (calculated on a daily pro-rata basis over a 365-day year) from the day following the due date until payment is completed.

Article 8 (Password Management)

The User shall appropriately manage and store the User's ID and password at the User's own responsibility, and shall not disclose, allow the use of, lend, transfer, sell, or pledge as security such ID and password to any third party.
If the Company confirms by the prescribed method that the ID and password used at the time of login match those registered, the Company shall deem the person who logged in to be the legitimate User.
The Company shall not be liable for any damages suffered by the User due to inadequate management, errors in use, or unauthorized use of the ID and password by the User.

Article 9 (Prohibited Actions)

In using the Service, the Company prohibits the User from engaging in any of the following actions. In the event of a violation, the Company may take necessary measures, including immediate termination of the Contract and suspension of use:

Actions that obstruct the operation of the Service or otherwise interfere with the provision of the Service, or actions that may do so;
Actions that defame or damage the reputation or credit of the Company or any third party;
Actions that infringe, or may infringe, the privacy rights, portrait rights, copyrights, trademark rights, or other intellectual property rights of the Company or any third party;
Actions that are contrary to public order and morals or that violate laws or regulations, or actions that may do so;
Actions that violate the internal rules of industry organizations to which the Company or the User belongs, or actions that may do so;
Transmitting information containing computer viruses or other harmful computer programs, or actions that may do so;
Reverse engineering or other analysis of the software or other systems provided by the Company, or actions that may do so;
Impersonating a third party, or actions that may do so; or
Any other actions that the Company deems inappropriate.

Article 10 (Ownership of Rights)

All patent rights, utility model rights, design rights, trademark rights, copyrights, rights under the Unfair Competition Prevention Act, and all other proprietary or moral rights related to the Service (hereinafter referred to as "Intellectual Property Rights, etc.") belong to the Company or its licensors.
All rights to outputs generated through the use of the AI agent service belong to the User, and the Company holds no rights to such outputs.
Under the Contract, the Company only grants the User permission to use the Service within the scope of its purpose, and does not assign to the User any Intellectual Property Rights, etc. of the Company or its licensors related to the Service.

Article 11 (Amendment of this Agreement)

The Company may amend this Agreement at any time without obtaining the individual consent of Users in either of the following cases:
1. Where the amendment of this Agreement conforms to the general interest of Users; or
2. Where the amendment of this Agreement is not contrary to the purpose of the Contract and is reasonable in light of the necessity of the amendment, the appropriateness of the amended content, whether this Agreement provides that it may be amended and the content of such provision, and other circumstances pertaining to the amendment.
When amending this Agreement pursuant to the preceding paragraph, the Company shall determine the effective date of the amended Agreement and shall inform Users of the content of the amended Agreement and its effective date by notifying Users, displaying the information on the Company's website, or by any other method prescribed by the Company.
The amended Agreement shall apply from the effective date determined by the Company. If the User uses the Service on or after the effective date, the User shall be deemed to have agreed to the amended Agreement.

Article 12 (Confidentiality)

The User shall not use, reproduce, or disclose to any third party, other than for the purpose of using the Service, any non-public information disclosed by the Company to the User in connection with the Service that the Company has designated as confidential, except with the prior written consent of the Company.

Article 13 (Personal Information)

The Company shall appropriately handle, among confidential information, personal information, User Registration Information, and other information related to the User (excluding personal information of the User's customers, business partners, and other parties that is stored and preserved within the Company's facilities for the Service as provided in Paragraph 5 of this Article; the same applies in Paragraph 2 below) in accordance with the "Privacy Policy" separately posted on the Website or elsewhere.
The Company may, in accordance with the "Privacy Policy," entrust the handling of personal information, User Registration Information, and other information related to the User to subcontractors to the extent necessary for the provision of the Service and related operations. In such cases, the Company shall select and supervise such subcontractors with the due care of a prudent manager.
The Company may publicly identify the User by name as a company that has adopted the Company's services. In such cases, the Company may use the User's logo, trademarks, and similar materials free of charge to the extent necessary for publishing such case studies.
In the case of the preceding paragraph, the User may request the suspension or removal of such publication or of the use of the User's logo, trademarks, or similar materials, or any other necessary measures.
The Company shall handle personal information of the User's customers, business partners, and other parties that is stored and preserved within the Company's facilities for the Service as a result of the User's use of the Service in accordance with the attached "Personal Information Processing Regulations."
Notwithstanding the Privacy Policy and the Personal Information Processing Regulations, when the Company transmits the telephone numbers of the User's customers obtained through the LINE notification message Associated Service to the servers of the Associated Services, or otherwise uses such telephone numbers in providing the Service, the Company shall encrypt such data before use.
When handling personal information of the User's customers, business partners, and other parties in using the Service, the User shall comply with all obligations imposed on the User under the Act on the Protection of Personal Information (Act No. 57 of May 30, 2003).

Article 14 (No Warranty)

The Company makes no warranty whatsoever with respect to the following, and the User agrees thereto:

That the use of the Service will not cause any malfunction or failure of the User's hardware;
The accuracy of content and the integrity of the system;
That the Service will continue in perpetuity;
That the use of the Service will be free from interruptions or errors; or
That the Associated Services will be available.

Article 15 (Disclaimer)

The Company shall not be liable for any of the following:

With respect to the use of the Associated Services, the User shall comply with the terms of use of each Associated Service at the User's own expense and responsibility, and even if a dispute or other issue arises between the User and the operator of an Associated Service, the Company shall not be liable in any way for such dispute or issue.
The User acknowledges that malfunctions of the Service may occur due to the Associated Services. The Company shall not be liable in any way for malfunctions of the Service not attributable to the Company.
The Company shall not be liable in any way for any damages suffered by the User as a result of the User's use of the Service violating laws or regulations applicable to the User, internal rules of industry organizations, or the like.
The Company shall not be liable to compensate for any damages suffered by the User in connection with the interruption, suspension, termination, unavailability, or modification of the Service by the Company, the cancellation of the User's registration, or otherwise in connection with the Service, unless such damages are caused by the Company's willful misconduct or gross negligence.
The User shall resolve, at the User's own responsibility and expense, any dispute or other issue arising between the User and a third party in connection with the use of the Service, and shall compensate the Company for any damages incurred by the Company as a result of such dispute or issue. The Company shall not be liable in any way for such disputes or issues unless caused by the Company's willful misconduct or gross negligence.

Article 16 (Liability for Damages)

Even where the Company is liable to the User for damages, the Company's liability shall be limited to the total amount of the usage fees for the Service actually received from the User during the one-month period immediately preceding the time the cause of the damages arose. However, this limitation shall not apply in cases of willful misconduct or gross negligence on the part of the Company.
If the User causes damage to the Company or a third party through the use of the Service (including cases where the Company or a third party suffers damage due to the User's violation of this Agreement), the User shall handle and resolve the matter at the User's own responsibility and expense. Furthermore, if the Company receives a claim for damages from a third party due to the User's actions, the User shall indemnify the Company for the damages and costs incurred by the Company (including indirect damages and costs such as reasonable attorneys' fees).

Article 17 (Temporary Interruption and Suspension of the Service)

The Company may interrupt or suspend the provision and operation of the Service without prior announcement or notice in any of the following cases. As provided in Article 15, Item 4, the Company shall not be liable to compensate for any damages suffered by the User as a result thereof:

Where urgent maintenance or servicing of the equipment for the Service is required;
Where there is a failure or malfunction of the equipment for the Service;
Where the Service cannot be provided due to force majeure, such as earthquakes, volcanic eruptions, floods, tsunamis, or other natural disasters, war, upheaval, riots, disturbances, labor disputes, fires, power outages, or other unforeseen incidents or accidents;
Where serious damage to the Service provision environment has occurred, or is foreseen as likely to occur, due to defects in the environment, software, or other elements prepared by the User;
Where the User has violated this Agreement, or the Company determines that the User may have violated this Agreement; or
Where the Company otherwise determines that it is necessary to interrupt or suspend the provision and operation of the Service.

Article 18 (Cancellation of Registration)

If the User falls under, or the Company determines that the User falls under, any of the following items, the Company may, without prior notice, temporarily suspend the User's use of the Service or cancel the User's registration and terminate the Contract:
1. Where the User violates any provision of this Agreement;
2. Where the User has completed user registration based on false information provided to the Company;
3. Where the User suspends payments or becomes insolvent, or where a petition is filed for the commencement of bankruptcy proceedings, civil rehabilitation proceedings, corporate reorganization proceedings, special liquidation proceedings, or any similar proceedings with respect to the User;
4. Where a promissory note or check issued or accepted by the User is dishonored;
5. Where a petition is filed for seizure, provisional seizure, provisional disposition, compulsory execution, or auction with respect to the User;
6. Where the User is delinquent in the payment of taxes or other public charges and is subject to a preservative seizure;
7. Where the User is dissolved or suspends its business operations;
8. Where the User has not used the Service for one month or more;
9. Where the User fails to respond to an inquiry from the Company within seven days; or
10. Where the Company otherwise determines that the User's use of the Service is inappropriate.
If the User falls under, or the Company determines that the User falls under, any of the items of the preceding paragraph, the User shall forfeit the benefit of time with respect to all obligations owed to the Company and shall immediately perform all obligations owed to the Company.
The Company shall not be liable in any way for any damages suffered by the User as a result of actions taken by the Company under this Article.

Article 19 (Termination, etc. by the User)

The User may modify the Contract (including, but not limited to, downgrades) or terminate the Contract during the contract period by giving notice by the method prescribed on the Website or otherwise no later than 30 days before the date of termination. In this case, the User shall pay to the Company, by the date of termination, the entire outstanding balance of the usage fees payable through the end of the contract period set forth in Article 6 of this Agreement, excluding amounts already paid.

Article 20 (Exclusion of Anti-Social Forces)

The Company and the User each represent to the other that they do not fall under any of the following, and covenant that they will not fall under any of the following in the future:
1. The party itself, or its agent or intermediary, is currently an organized crime group, a member of an organized crime group, a person who ceased to be a member of an organized crime group within the past five years, an associate member of an organized crime group, a company affiliated with an organized crime group, a corporate racketeer (sokaiya), a group engaging in criminal activities under the pretext of social campaigns, a crime group specialized in intellectual crimes, or any other person equivalent thereto (hereinafter collectively referred to as "Organized Crime Group Members, etc.");
2. The party has a relationship in which Organized Crime Group Members, etc. are recognized as controlling, or being substantially involved in, its management;
3. The party has a relationship in which it is recognized as improperly using Organized Crime Group Members, etc., such as for the purpose of obtaining an improper benefit for itself or a third party or for the purpose of causing damage to a third party;
4. The party has a relationship in which it is recognized as being involved with Organized Crime Group Members, etc., such as by providing funds or other benefits to them; or
5. Any of the party's officers or persons substantially involved in its management has a socially condemnable relationship with Organized Crime Group Members, etc.
The Company and the User each covenant that they will not, either themselves or through a third party, engage in deceptive schemes, violent acts, threatening language or behavior, unreasonable demands exceeding legal responsibility, acts that damage the credit of the other party or interfere with its business, or any other similar acts against the other party or its related persons.
If the other party violates any of the covenants in Paragraphs 1 or 2 of this Article, the Company or the User may immediately terminate the Contract without demand, and may claim compensation from the other party for any damages incurred as a result.
If the Contract is terminated pursuant to the preceding paragraph, neither the Company nor the User shall be liable to compensate the other party for any damages suffered by the other party as a result of such termination.

Article 21 (Severability)

Even if any provision or part of this Agreement is held invalid or is revoked in relation to a particular User, such provision or part shall remain valid in relation to all other Users.

Article 22 (Survival)

The provisions of Article 3, Paragraph 3; Article 7, Paragraphs 3 and 5; Article 10; Articles 12 through 17; Article 18, Paragraphs 2 and 3; and Articles 19 through 24 shall survive the termination of the Contract.

Article 23 (Governing Law)

This Agreement and all matters related to it shall be governed by the laws of Japan, and this Agreement shall be construed in accordance with the laws of Japan.

Article 24 (Jurisdiction)

If any issue arises between the User and the Company in connection with the Service, the parties shall consult with each other in good faith. If the issue cannot be resolved through such consultation, the Tokyo District Court or the Tokyo Summary Court shall have exclusive jurisdiction as the court of first instance.

End of Terms of Service

Established: April 3, 2026
Revised: July 26, 2026 (effective August 10, 2026)

Little Help Agency LLC
Shin-Otemachi Building 3F, 2-2-1 Otemachi, Chiyoda-ku, Tokyo 100-0004, Japan

Terms of Service