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Start free. Upgrade when you grow.
For
HubSpot Users
Marketing
Leverage HubSpot segments and scenarios to
deliver highly personalized engagement for every individual.
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AI-Powered Message Generation
The AI Agent makes this possible by generating the most suitable messages for each customer based on past campaign data. It also automates everything from suggesting the optimal delivery timing to preparing the distribution, significantly reducing the workload of messaging operations.
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AI-Powered Campaign Analysis & Performance Insights
AI analyzes click-through and open rates to uncover high-performing patterns—including optimal send times, days, and content—to help you maximize campaign results.
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Segmented Messaging with Customer Data
Leverage customer behavioral data, LINE interaction history, and tag management within Lumo to refine your target audience. Deliver messages tailored to each customer’s interests and context.
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Step delivery of messages
Automatically deliver messages based on user attributes and activity, such as browsing history. Streamline operations while enhancing the customer experience.
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Track & Identify Friend Acquisition Sources
Track sources like LPs, social media, or webinars and save them to Shopify or HubSpot to measure the true ROI of your marketing efforts.
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A/B Testing for Messaging
Verify effectiveness by testing multiple message patterns. Identify exactly what your customers want and transform these insights into internal marketing knowledge.
Sales
Automate lead data collection and initial responses.
Eliminate manual errors while accelerating your speed-to-lead.
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AI-Powered Automation Assistant
AI guides you through workflow designs and operations for step messaging and auto-responses. Simply express your needs, and let AI streamline the setup process.
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Chatbot
Automate customer interactions with pre-set scenarios. Ensure rapid response times and consistent, stable operations for your brand.
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Form Submission
Send HubSpot forms through LINE to seamlessly collect customer data. Centralize and manage each customer’s attributes and behavioral history within HubSpot.
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LINE Notification Messages (Coming)
Reach customers directly using their phone numbers, even without an email address. Maintain a seamless connection and touchpoints with your audience on LINE.
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Real-time Notifications via Slack & Email
Use HubSpot workflows to notify administrators of user actions, ensuring timely follow-ups and preventing missed responses.
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Dedicated Mobile Chat App
Respond to customers instantly on the go. Access user profiles and manage statuses with "Needs Attention" tags directly from your phone.
Customer Support
Manage chats and interaction history within a single, unified interface. Delivering attentive service that drives customer
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AI-Powered Chat Composition
Analyze LINE chat history to generate context-aware replies tailored to each customer. Spend less time drafting and more time building relationships.
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1:1 Chat
Engage in 1:1 chats with LINE friends and automatically sync history to Shopify or HubSpot. View all interactions in one unified dashboard.
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Group Chat
Manage group chats and track conversation history directly within the Lumo platform. Streamline your support and record-keeping in one place.
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Inbox Inquiry Management
Manage all customer inquiries in a dedicated dashboard. Use advanced filtering to quickly find and prioritize specific conversations.
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Unlimited Chat Templates
Register pre-set templates for quick and easy 1:1 responses. There is no limit to the number of templates you can create.
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AI Automated Response
AI handles inquiries using website data and FAQs. Delegate initial responses to AI to eliminate human error and ensure no leads are missed.
CONTACT
Customized
solutions tailored to your unique business
require ments and
operational goals
We offer expert consultations on pricing, ID integration, and data migration.
Personalized product demos are also available upon request.
Seamless Onboarding・Operations
Supported by engineers and staff who previously worked at HubSpot.
Receive 2 months of dedicated, hands-on onboarding support.
We provide thorough answers to operational questions and inquiries through regular meetings and email. An online user manual is also available. Customers on paid plans can contact technical support via email or the in-app chat in the admin panel even after the onboarding support is completed.
1st Session
Discovery
- Tool Audit & Usage Review
- LINE Messaging Strategy & Goals
- Pain Points & Concerns Addressing
2nd – 4th Sessions
System Design・Setup
- Initial System Configuration
- Building LINE message broadcasts
- Automation Workflow Design
5th – 6th Sessions
Pre-launch Finalization
- Q&A Sessions
- Post-launch Feature Recommendations
A proven platform recognized for its technical excellence and reliability.
Lumo is developed by an engineering team with deep expertise in HubSpot, leveraging years of operational insights gained from its predecessor, LITTLE HELP CONNECT. As a certified HubSpot App Partner and LINE Technology Partner, Lumo meets enterprise-level security standards, providing a secure and robust environment for your business.
LINE Official Technology Partner
HubSpot Certified App Partner
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Security 01
Our software is securely operated and hosted on the Google Cloud Platform (GCP).
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Security 02
All communications are fully encrypted a protected via SSL technology.
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Security 03
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Your data is subject to continuous and automated backups to ensure safety.
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Security 04
We have received third-party certification for our standards in handling personal information.
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Security 05
Data is managed strictly on a per-contract basis and is never utilized for retraining external AI models.
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Security 06
AI processing is executed securely within the infrastructure of Google Cloud Vertex AI.
Access Our Security Documentation
We ensure that AI agents and customer data are managed securely and in compliance with industry standards. For more details, please refer to our documentation.
FAQ
Frequently Asked
Questions
When you start using Lumo, a friend record is created in Lumo when a user adds your LINE Official Account as a friend or sends a reply to it. The Lumo ID is then automatically recorded in a specified property of the HubSpot contact, linking the data between Lumo and HubSpot.
Lumo Chatflows are designed for scenarios requiring real-time responses, such as chatbots. In contrast, HubSpot Workflows are intended for long-interval scenarios, such as scheduled messaging for the following day.
Yes, you can map and link IDs by matching customer data such as email addresses or phone numbers. We support various methods, including capturing info via HubSpot forms after adding friends, or linking phone numbers via SMS links during the "add friend" process.
Due to LINE Official Account specifications, you cannot use multiple extension tools simultaneously. To use Lumo, you will need to switch from your current tool.
No. Lumo will never execute any process without user authorization. The system is designed so that all content and strategies are reviewed and approved by the user before being sent.
AI references recent interactions within each individual conversation (chat room) to generate responses and suggestions. Since conversation history is confined to each specific chat room, there is no mixing of information across different conversations.
For customer-facing AI (Customer Agent), responses are also generated based on pre-registered knowledge such as FAQs and product information, ensuring accurate and context-aware interactions.
About Lumo
Explore More about Lumo
TRIAL
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empower your LINE marketing with Lumo.
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