About Lumo

Boost LTV through LINE communication powered by HubSpot × LINE × AI Agents

An illustration of how Lumo AI Agent centrally manages and unifies customer IDs across LINE and HubSpot.

ID Integration

Connect customer data with LINE IDs in one click.

By linking and deduplicating IDs, you can deliver personalized LINE communication based on your existing customer data. Lumo provides various mechanisms to unify your HubSpot-stored customer data with LINE user data.

  1. Point 01

    Integration via Email Address

    Send a unique link via email; when clicked, it automatically links the user's LINE ID with your customer data.

  2. Point 02

    Integration via HubSpot Forms

    Have users submit a form, and use the submitted information to link their LINE ID with your customer data.

  3. Point 03

    Link via a unique identifier


    Send a unique link via SMS; when clicked, it links the user’s LINE ID with your customer data.

Challenges We Solve

Strengthen marketing, sales, and support with segmented messaging and automation.

Marketing

Use HubSpot segments and scenarios to
deliver personalized engagement for every customer.

Lumo’s message broadcast editing screen in the admin panel, showing delivery settings and an AI assistant preview. 拡大する
Lumo’s message broadcast editing screen in the admin panel, showing delivery settings and an AI assistant preview.

AI-Powered Message Generation

The AI Agent makes this possible by generating the most suitable messages for each customer based on past campaign data. It also automates everything from suggesting the optimal delivery timing to preparing the distribution, significantly reducing the workload of messaging operations.

Lumo AI Agent analyzes delivery results and displays evaluation comments alongside metrics such as open rate, click-through rate, and number of messages sent. 拡大する
Lumo AI Agent analyzes delivery results and displays evaluation comments alongside metrics such as open rate, click-through rate, and number of messages sent.

AI-Powered Campaign Analysis & Performance Insights

AI analyzes click-through and open rates to uncover high-performing patterns—including optimal send times, days, and content—to help you maximize campaign results.

Lumo’s segment editing screen, displaying filter conditions and a preview of matching friends. 拡大する
Lumo’s segment editing screen, displaying filter conditions and a preview of matching friends.

Segmented Messaging with Customer Data

Leverage customer behavioral data, LINE interaction history, and tag management within Lumo to refine your target audience. Deliver messages tailored to each customer’s interests and context.

Lumo’s scenario-based messaging workflow editor, along with a mobile preview of the delivered LINE messages. 拡大する
Lumo’s scenario-based messaging workflow editor, along with a mobile preview of the delivered LINE messages.

Step delivery of messages

Automatically deliver messages based on user attributes and activity, such as browsing history. Streamline operations while enhancing the customer experience.

An illustration of capturing acquisition sources such as landing pages (LPs), social media, and seminars via LINE, and storing the data in Shopify and HubSpot. 拡大する
An illustration of capturing acquisition sources such as landing pages (LPs), social media, and seminars via LINE, and storing the data in Shopify and HubSpot.

Track & Identify Friend Acquisition Sources

Save acquisition sources from landing pages, social media, seminars, and more to Klaviyo, Shopify, or HubSpot for clearer campaign performance tracking.

Lumo’s A/B test results screen, showing a comparison of open and click-through rates, along with mobile previews of each variant. 拡大する
Lumo’s A/B test results screen, showing a comparison of open and click-through rates, along with mobile previews of each variant.

A/B Testing for Messaging

Verify effectiveness by testing multiple message patterns. Identify exactly what your customers want and transform these insights into internal marketing knowledge.

お客さまの声

  1. 顧客データの管理工数が削減した

    友だち追加が行われやすい経路を特定できるのが便利。ユーザーに喜んでもらえるコンテンツ作成にリソースを再分配できました。ペルソナやカスタマージャーニーの見直しにも活用しています。

    プログラミングスクールD社

Sales

Automate lead collection and first responses.
Reduce manual work and respond faster to new leads.

Lumo’s automated reply workflow editor, where triggers and actions are configured using a flow diagram. 拡大する
Lumo’s automated reply workflow editor, where triggers and actions are configured using a flow diagram.

AI-Powered Automation Assistant

AI guides you through workflow designs and operations for step messaging and auto-responses. Simply express your needs, and let AI streamline the setup process.

Lumo’s chatbot settings screen, along with a mobile preview of chatbot responses on LINE. 拡大する
Lumo’s chatbot settings screen, along with a mobile preview of chatbot responses on LINE.

Chatbot

Automate customer interactions with pre-set scenarios. Ensure rapid response times and consistent, stable operations for your brand.

Lumo’s message broadcast editing screen, along with a preview of the inquiry form. 拡大する
Lumo’s message broadcast editing screen, along with a preview of the inquiry form.

Form Submission

Collect customer information by sending Klaviyo or HubSpot forms through LINE, then manage attributes and behavior data centrally.

Lumo’s webhook settings screen (shipping completion notification), along with a mobile preview of the LINE message delivery. 拡大する
Lumo’s webhook settings screen (shipping completion notification), along with a mobile preview of the LINE message delivery.

LINE Notification Messages　(Coming)

Reach customers directly using their phone numbers, even without an email address. Maintain a seamless connection and touchpoints with your audience on LINE.

Lumo’s Slack notification settings screen, along with a mobile preview of messages sent via Slack notifications. 拡大する
Lumo’s Slack notification settings screen, along with a mobile preview of messages sent via Slack notifications.

Real-time Notifications via Slack & Email

Use HubSpot workflows to notify administrators of user actions, ensuring timely follow-ups and preventing missed responses.

Lumo mobile app screens for friend list, chat, profile, and notes. 拡大する
Lumo mobile app screens for friend list, chat, profile, and notes.

Dedicated Mobile Chat App

Respond to customers instantly on the go. Access user profiles and manage statuses with "Needs Attention" tags directly from your phone.

お客さまの声

  1. 顧客データの管理工数が削減した

    友だち追加が行われやすい経路を特定できるのが便利。ユーザーに喜んでもらえるコンテンツ作成にリソースを再分配できました。ペルソナやカスタマージャーニーの見直しにも活用しています。

    プログラミングスクールD社

Customer Support

Manage chats and customer history in one unified workspace.
Deliver faster, more personalized support.

Lumo AI Agent’s chat interface for analyzing a specific customer’s profile and activity, along with their LINE chat history. 拡大する
Lumo AI Agent’s chat interface for analyzing a specific customer’s profile and activity, along with their LINE chat history.

AI-Powered Chat Composition

Analyze LINE chat history to generate context-aware replies tailored to each customer. Spend less time drafting and more time building relationships.

Preview of the LINE Chat conversation screen. 拡大する
Preview of the LINE Chat conversation screen.

1:1 Chat

Chat 1:1 with LINE friends and sync conversation history to Klaviyo or HubSpot, so customer interactions stay visible in one place.

Lumo’s LINE group chat management screen. 拡大する
Lumo’s LINE group chat management screen.

Group Chat

Manage group chats and track conversation history directly within the Lumo platform. Streamline your support and record-keeping in one place.

Lumo’s LINE chat interface showing customer interactions in action. 拡大する
Lumo’s LINE chat interface showing customer interactions in action.

Inbox Inquiry Management

Manage all customer inquiries in a dedicated dashboard. Use advanced filtering to quickly find and prioritize specific conversations.

Lumo’s template selection dialog. 拡大する
Lumo’s template selection dialog.

Unlimited Chat Templates

Register pre-set templates for quick and easy 1:1 responses. There is no limit to the number of templates you can create.

Lumo’s customer support agent workflow screen, along with a mobile preview of automated replies on LINE. 拡大する
Lumo’s customer support agent workflow screen, along with a mobile preview of automated replies on LINE.

AI Automated Response

AI handles inquiries using website data and FAQs. Delegate initial responses to AI to eliminate human error and ensure no leads are missed.

お客さまの声

  1. 顧客データの管理工数が削減した

    友だち追加が行われやすい経路を特定できるのが便利。ユーザーに喜んでもらえるコンテンツ作成にリソースを再分配できました。ペルソナやカスタマージャーニーの見直しにも活用しています。

    プログラミングスクールD社

CONTACT

Get support tailored to your business needs.

We offer expert consultations on pricing, ID integration, and data migration.
Personalized product demos are also available upon request.

Get in Touch
Download Resources

Download our free guides to explore Lumo’s detailed features and real-world success stories.

Onboarding・Operations

Onboarding and support backed by former
HubSpot team members.

Get 2 months of hands-on onboarding support, including setup guidance, operational support, and regular check-ins.

We provide thorough answers to operational questions and inquiries through regular meetings and email. An online user manual is also available. Customers on paid plans can contact technical support via email or the in-app chat in the admin panel even after the onboarding support is completed.

1st Session

Discovery

  • Tool Audit & Usage Review
  • LINE Messaging Strategy & Goals
  • Pain Points & Concerns Addressing
2nd – 4th Sessions

System Design・Setup

  • Initial System Configuration
  • Building LINE message broadcasts
  • Automation Workflow Design
5th – 6th Sessions

Pre-launch Finalization

  • Q&A Sessions
  • Post-launch Feature Recommendations

A proven platform recognized for its technical excellence and reliability.

Lumo is developed by an engineering team with deep expertise in HubSpot, leveraging years of operational insights gained from its predecessor, LITTLE HELP CONNECT. As a certified HubSpot App Partner and LINE Technology Partner, Lumo meets enterprise-level security standards, providing a secure and robust environment for your business.

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LINE Official Technology Partner

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HubSpot Certified App Partner

  1. Security 01
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    Our software is securely operated and hosted on the Google Cloud Platform (GCP).

  2. Security 02
    Layer_2

    All communications are fully encrypted a protected via SSL technology.

  3. Security 03
    Layer_2 (1)

    Your data is subject to continuous and automated backups to ensure safety.

  4. Security 04
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    We have received third-party certification for our standards in handling personal information.

  5. Security 05
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    Data is managed strictly on a per-contract basis and is never utilized for retraining external AI models.

  6. Security 06
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    AI processing is executed securely within the infrastructure of Google Cloud Vertex AI.

Security Whitepaper Thumbnail 1

Access Our Security Documentation

We ensure that AI agents and customer data are managed securely and in compliance with industry standards.
For more details, please refer to our documentation.

Learn More About Security Download Documentation

Pricing Plans

Four scalable tiers to suit
your business size and needs

Start free. Upgrade when you grow.

Free Plan

Free

Free Messages: 200/month

Additional Messages: Not available

  • AI Agent
  • LINE Friend Management
  • Segmented Messaging
  • Step delivery of messages
  • 1:1 Chat
  • Dedicated Mobile Chat App

No credit card required

5-minute setup

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Start Free Trial

For Individuals & Small Teams

Starter Plan

$30 USD/Month

Free Messages: 5,000 messages/month

Additional Messages: $0.02 per message

  • All Free Plan Features
  • Rich menu display per customer
  • Custom QR Codes & Tracking URLs
  • AI Knowledge Base
  • Shopify Integration
  • Klaviyo Integration
  • HubSpot Integration

Use Shopify, HubSpot, and Klaviyo data to send more personalized LINE messages.

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Sign Up Now Talk to an Expert
Recommended

For small and medium-sized businesses

Business Plan

$300 USD/Month

Free Messages: 30,000 messages/month

Additional Messages: $0.015 per message

  • AI Agent
  • All Starter Plan Features
  • Customizable Analytics Reports
  • Customizable Dashboards
  • Priority Customer Support

Best for 21,000+ messages/month

HubSpot-connected LINE campaigns.

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Sign Up Now Talk to an Expert

For Scaling Enterprises

Enterprise Plan

$600 USD/Month

Free Messages: 100,000 messages/month

Additional Messages: $0.01 per message

  • AI Agent
  • All Business Plan Features
  • LINE Notification Messages
  • API Integration
  • External AI Agent Integration
  • Priority Customer Support
  • Dedicated Customer Success

Best for 57,000+ messages/month

Built for enterprise-scale LINE operations.

Shopify Klaviyo HubSpot
Book a Demo & Consult

※ To fully leverage Lumo’s features, HubSpot Sales Hub or Marketing Hub Professional (Pro) or higher is required.

View Full Pricing Details

Service Flow

Launch with Lumo in as little as one month.

STEP 01

Contact Us

Our representative will contact you, typically within 2 business days.

STEP 02

Service Introduction・Proposal

We will walk you through Lumo’s features and use cases, including a live demo.

STEP 03

Contract

Legal and administrative processing takes 0–1 days. Following the agreement, our implementation specialist will reach out within 2 business days.

STEP 04

Onboarding

(Optional)

Post-agreement, a specialist with expert skills will provide hands-on support from initial setup to full operation. We also offer consultations for platform switching and data migration.
※Onboarding is an optional service available for Business Plan and above.

Technical Support

Support is available via email or chat(Exclusive to Business Plan and above).

FAQ

Common
Questions

A

When you start using Lumo, a friend record is created in Lumo when a user adds your LINE Official Account as a friend or sends a reply to it. The Lumo ID is then automatically recorded in a specified property of the HubSpot contact, linking the data between Lumo and HubSpot.

A

Lumo Chatflows are designed for scenarios requiring real-time responses, such as chatbots. In contrast, HubSpot Workflows are intended for long-interval scenarios, such as scheduled messaging for the following day.

A

Yes, you can map and link IDs by matching customer data such as email addresses or phone numbers. We support various methods, including capturing info via HubSpot forms after adding friends, or linking phone numbers via SMS links during the "add friend" process.

A

Due to LINE Official Account specifications, you cannot use multiple extension tools simultaneously. To use Lumo, you will need to switch from your current tool.

A

No. Lumo will never execute any process without user authorization. The system is designed so that all content and strategies are reviewed and approved by the user before being sent.

A

AI references recent interactions within each individual conversation (chat room) to generate responses and suggestions. Since conversation history is confined to each specific chat room, there is no mixing of information across different conversations.

For customer-facing AI (Customer Agent), responses are also generated based on pre-registered knowledge such as FAQs and product information, ensuring accurate and context-aware interactions.

About Lumo

Explore More about Lumo

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