Common Challenges

Are you facing these challenges?

01

Messaging & Chat Challenges

Want to discover messaging content and timing that truly resonates with customers...

02

Data Utilization Challenges

Want to integrate purchase data with LINE data to maximize its value...

03

Strategy Optimization Challenges

Struggling to come up with the next strategy and need expert advice..

04

Operational Efficiency Challenges

Want to automate operations and messaging but don't have the bandwidth to manage it...

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About Lumo

Let AI Agents become
your dedicated
marketing specialist

Seamlessly integrate by simply selecting your Shopify account.

  1. 機能 1

    AI-driven recommendations: Knowing "Who, What, and When" through LINE × Shopify data.

    Lumo analyzes cross-platform data—from LINE open/click rates to Shopify purchase history and abandoned carts. It identifies high-response segments and suggests the ideal content and timing, ensuring you never miss a high-potential customer.

    The message broadcast editing screen in the Lumo admin dashboard, displaying delivery settings and an AI assistant preview.
    The message broadcast editing screen in the Lumo admin dashboard, displaying delivery settings and an AI assistant preview.
  2. 機能 2

    Never brainstorm alone again.
    Your AI Agent is your perfect strategic partner.

    Whenever you hit a creative wall, our AI Agent steps in with actionable strategies. From "Designing paths to turn first-time buyers into repeaters" to "Predicting and re-engaging dormant followers," Lumo provides data-backed plans leveraging your LINE and Shopify insights.

  3. 機能 3

    Effortless Automation assisted by your AI Agent.

    Tasks that normally require complex workflow setups are now simplified with AI support. From "Conditional Auto-replies" to "Drip Campaigns (Step Messaging)," you can achieve sophisticated automation without the complicated manual labor.

    Lumo’s auto-reply configuration screen, where triggers and actions are set up in a flow.
    Lumo’s auto-reply configuration screen, where triggers and actions are set up in a flow.
  4. 機能 4

    Complete LINE Support within Lumo: Smart replies based on interaction history.

    No more switching back and forth to Shopify to check order status. Lumo analyzes both past LINE conversations and Shopify purchase data to suggest the most personalized and context-aware replies for every customer inquiry.

Feature List

Empower your LINE operations by

integrating Shopify to
unlock its full potential.

Messaging

Lumo’s message broadcast editing screen in the admin panel, showing delivery settings and an AI assistant preview. 拡大する
Lumo’s message broadcast editing screen in the admin panel, showing delivery settings and an AI assistant preview.

AI-Powered Message Generation

The AI Agent makes this possible by generating the most suitable messages for each customer based on past campaign data. It also automates everything from suggesting the optimal delivery timing to preparing the distribution, significantly reducing the workload of messaging operations.

Lumo’s segment editing screen, displaying filter conditions and a preview of matching friends. 拡大する
Lumo’s segment editing screen, displaying filter conditions and a preview of matching friends.

Segmented Messaging with Customer Data

Leverage customer behavioral data, LINE interaction history, and tag management within Lumo to refine your target audience. Deliver messages tailored to each customer’s interests and context.

Lumo’s scenario-based messaging workflow editor, along with a mobile preview of the delivered LINE messages. 拡大する
Lumo’s scenario-based messaging workflow editor, along with a mobile preview of the delivered LINE messages.

Step delivery of messages

Automatically deliver messages based on user attributes and activity, such as browsing history. Streamline operations while enhancing the customer experience.

Analytics

A chat interface where Lumo AI Agents analyze a drop in campaign click-through rates and propose optimization strategies. 拡大する
A chat interface where Lumo AI Agents analyze a drop in campaign click-through rates and propose optimization strategies.

AI-Powered Customer Insights & Recommendations

AI analyzes purchase history and behavioral trends from Shopify and HubSpot data to suggest optimal segmentation and messaging content.

Lumo AI Agent analyzes delivery results and displays evaluation comments alongside metrics such as open rate, click-through rate, and number of messages sent. 拡大する
Lumo AI Agent analyzes delivery results and displays evaluation comments alongside metrics such as open rate, click-through rate, and number of messages sent.

AI-Powered Campaign Analysis & Performance Insights

AI analyzes click-through and open rates to uncover high-performing patterns—including optimal send times, days, and content—to help you maximize campaign results.

The customer activity screen in the Lumo admin dashboard, featuring an AI-generated customer analysis summary on the left and a timeline view of activity history on the right. 拡大する
The customer activity screen in the Lumo admin dashboard, featuring an AI-generated customer analysis summary on the left and a timeline view of activity history on the right.

Strategic Campaign Proposals by AI

Turn insights into action with AI-driven recommendations. Collaborate with your AI Agent to explore, refine, and optimize your next campaigns and messaging strategies.

Automation

Lumo’s message broadcast editing screen alongside a mobile preview of the message. 拡大する
Lumo’s message broadcast editing screen alongside a mobile preview of the message.

Abandoned Cart & Checkout Recovery

Trigger automated LINE follow-ups based on Shopify cart status or checkout drop-offs. Re-engage hesitant customers at the perfect moment to boost conversion.

Lumo’s external service integration status screen (Shopify connection) alongside a mobile preview of the LINE broadcast message. 拡大する
Lumo’s external service integration status screen (Shopify connection) alongside a mobile preview of the LINE broadcast message.

Back-in-Stock Alerts

Sync with Shopify inventory to send automated LINE alerts when items are back in stock. Reach high-intent customers immediately to capture missed sales.

The scenario-based workflow screen in Lumo triggered by purchase and shipping events, alongside a mobile preview of the LINE broadcast message. 拡大する
The scenario-based workflow screen in Lumo triggered by purchase and shipping events, alongside a mobile preview of the LINE broadcast message.

Post-Purchase & Shipping Follow-up Sequences

Trigger automated sequences based on order completion or shipping updates. Seamlessly handle post-purchase care and cross-sell related products.

Lumo’s re-engagement workflow screen alongside a mobile preview of the LINE broadcast message. 拡大する
Lumo’s re-engagement workflow screen alongside a mobile preview of the LINE broadcast message.

Personalized Reminders via Browsing History

Automatically send LINE messages featuring high-interest products based on Shopify browsing history. Naturally remind customers of items they’ve been eyeing.

 

Lumoの顧客対応エージェントワークフロー画面と、LINE上での自動応答メッセージのスマホプレビュー 拡大する
Lumoの顧客対応エージェントワークフロー画面と、LINE上での自動応答メッセージのスマホプレビュー

AI Automated Response

AI handles inquiries using website data and FAQs. Delegate initial responses to AI to eliminate human error and ensure no leads are missed.

Chat

A chat interface where Lumo AI Agents analyze a specific customer’s profile and activity, alongside the LINE chat history. 拡大する
A chat interface where Lumo AI Agents analyze a specific customer’s profile and activity, alongside the LINE chat history.

AI-Powered Chat Composition

Analyze LINE chat history to generate context-aware replies tailored to each customer. Spend less time drafting and more time building relationships.

LINE chat screen preview 拡大する
LINE chat screen preview

1:1 Chat

Engage in 1:1 chats with LINE friends and automatically sync history to Shopify or HubSpot. View all interactions in one unified dashboard.

Screens of the Lumo mobile app showing the friends list, chat, profile, and notes. 拡大する
Screens of the Lumo mobile app showing the friends list, chat, profile, and notes.

Dedicated Mobile Chat App

Respond to customers instantly on the go. Access user profiles and manage statuses with "Needs Attention" tags directly from your phone.

Integrations

Maximize efficiency with HubSpot synchronization.

HubSpot × LINE Integration

×
Drive LINE messaging, 1:1 interactions, and automation by leveraging deep customer insights and interaction history stored in HubSpot. From marketing to customer support, empower your LINE strategy with HubSpot's robust data.
Learn more about HubSpot Integration

Security

A proven platform recognized for its technical excellence and reliability.

Lumo is developed by an engineering team with deep expertise in HubSpot, leveraging years of operational insights gained from its predecessor, LITTLE HELP CONNECT. As a certified HubSpot App Partner and LINE Technology Partner, Lumo meets enterprise-level security standards, providing a secure and robust environment for your business.

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LINE Official Technology Partner

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HubSpot Certified App Partner

  1. Security 01
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    Our software is securely operated and hosted on the Google Cloud Platform (GCP).

  2. Security 02
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    All communications are fully encrypted a protected via SSL technology.

  3. Security 03
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    Your data is subject to continuous and automated backups to ensure safety.

  4. Security 04
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    We have received third-party certification for our standards in handling personal information.

  5. Security 05
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    Data is managed strictly on a per-contract basis and is never utilized for retraining external AI models.

  6. Security 06
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    AI processing is executed securely within the infrastructure of Google Cloud Vertex AI.

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Access Our Security Documentation

We ensure that AI agents and customer data are managed securely and in compliance with industry standards.
For more details, please refer to our documentation.

Download Documentation

TRIAL

Don't hesitate!

Start your free trial and
empower your LINE marketing with Lumo.

Connect LINE in as little as 5 minutes・
No credit card required!

By signing up, you agree to the following terms.

Pricing Plans

Four scalable tiers to suit
your business size and needs

Start free. Upgrade when you grow.

Free Plan

Free

Free Messages: 200/month

Additional Messages: Not available

  • AI Agent
  • LINE Friend Management
  • Segmented Messaging
  • Step delivery of messages
  • 1:1 Chat
  • Dedicated Mobile Chat App

No credit card

required5-minute setup

Shopify HubSpot

For Individuals & Small Teams

Starter Plan

$30 USD/Month

Free Messages: 5,000 messages/month

Additional Messages: $0.02 per message

  • All Free Plan Features
  • Rich menu display per customer
  • Custom QR Codes & Tracking URLs
  • AI Knowledge Base
  • Shopify、Hubspot Integration

Leverage unified data from Shopify and HubSpot to enable precise, targeted messaging.

Shopify HubSpot

For Scaling Enterprises

Enterprise Plan

$600 USD/Month

Free Messages: 100,000 messages/month

Additional Messages: $0.01 per message

  • AI Agent
  • All Business Plan Features
  • LINE Notification Messages
  • API Integration
  • External AI Agent Integration
  • Priority Customer Support
  • Dedicated Customer Success

Best value for

over 57,000 messages/mo
Built for large-scale operations

Shopify HubSpot

※ Lumo is compatible with all Shopify plans

Compare with Other Solutions

AI Smart Agents come standard!
Access full AI
capabilities even on the Basic Plan.

Lumo
Company A
Company B
Company C
Shopify × LINE Integration
Add-onRequired
Add-onRequired
AI-Powered Message Generation
Subject to Plan Limits
Workflow Automation
Usage Limit
Abandoned Cart & Checkout Recovery
Add-onRequired
AI-Powered Customer Insights & Recommendations
Advanced Plan
AI-Powered Automation Assistant

Service Flow

Go live in as little as
one month from
your initial inquiry

STEP 01

Contact Us

Our representative will contact you, typically within 2 business days.

STEP 02

Service Introduction・Proposal

We will walk you through Lumo’s features and use cases, including a live demo.

STEP 03

Contract

Legal and administrative processing takes 0–1 days. Following the agreement, our implementation specialist will reach out within 2 business days.

STEP 04

Onboarding

(Optional)

Post-agreement, a specialist with expert skills will provide hands-on support from initial setup to full operation. We also offer consultations for platform switching and data migration.
Onboarding is an optional service available for Business Plan and above.

Technical Support

Support is available via email or chat(Exclusive to Business Plan and above).

FAQ

Frequently Asked
Questions

A

You can leverage data such as purchase history, frequency, abandoned carts, browsing history, and customer tags. By cross-analyzing this with LINE follower attributes, open rates, and click rates, Lumo provides actionable insights for optimizing your message content and targeting.

A

Integration is effortless—simply select your Shopify account to connect. Once linked, you can immediately begin managing LINE broadcasts and chat support.

A

You can link Shopify customer IDs with LINE accounts. For example, when a user scans a QR code on your Shopify site to add your LINE Official Account, their Shopify customer information is automatically linked to their LINE account. After integration, you can leverage Shopify data—such as purchase history and cart information—to enable targeted segmentation and personalized LINE communication.

A

It depends on your current tools and operational setup, but we can also support migration from other tools and data transfer. By using our onboarding support (optional), we can assist with the transition, including your LINE operations.

A

The AI generates responses and suggestions for each conversation (chat room) by referencing the most recent interactions. Since the conversation history is limited to each individual chat room, information from other conversations is not mixed in. Additionally, the customer-facing AI (Customer Agent) can also reference pre-registered knowledge—such as FAQs and product information—to generate responses.

A

No. Lumo will never execute any process without user authorization. The system is designed so that all content and strategies are reviewed and approved by the user before being sent.

About Lumo

Explore More about Lumo

TRIAL

Don't hesitate!
Start your free trial and
empower your LINE marketing with Lumo.

Connect LINE in as little as 5 minutes・
No credit card required!

By signing up, you agree to the following terms.